And here we are again with another winning example of "How to Make A Sale". Swiss Style. Remember, here in Switzerland you can't just fail your GCSEs and get a Saturday job. Here, you have to go to sales assistant school for several years. This is what you learn:
Today in Zürich, I made my way to Manor, a department store not unlike John Lewis. Looking for an air mattress in case of occasional guests, I made my first mistake, and foolishly went to the bed and bedding dept. Luckily I found two friendly ladies to help.
"Excuse me, I'm looking for an air mattress..."
Lady folding pillow case: "No. We don't have them. (To her folding friend) "blow up mattress? She's looking for an air mattress."
Friend: "No. (This was that special smirking no, which involves breathing out a laugh just before the 'N'). We don't sell them."
"But I phoned earlier today, and a woman told me that you have them in stock." In fact, she even took me uneccessarily through all the different measurements, equating their size to a normal bed. Point is, I knew they had them.
There now followed several minutes of them insisting that I was mistaken, if not lying, and demanding to know the name and department of this so called woman I had spoken to.
Friend: "No. We don't sell them. IF, I repeat, IF, we have them, (sic) they'll be in Sports. But we don't have them."
At this point the two break to share an undisguised and unsubtle laugh at my absolute foolishness in thinking that one of the largest department stores in Switzerland may have the product which I had phoned ahead to confirm they had in stock.
At this point Pillow lady starts suggesting some of their competitors who may stock blow up mattresses.
"I'll just try the Sports section first then. Thanks so much for your help."
And so off I go, wandering on the way over to the householdy bit, as we're thinking of having our wedding list here. As I pick up a special offer wok, the friend follows me over.
"They don't have them here either. We don't sell blow up mattresses."
"I know. I'm just looking around."
She waits.
"Are you suggesting that I should leave the premises?"
At this she does an about turn and stomps off without another word.
Luckily, I made it safely to what turned out to be a HUGE range of air mattresses, and went over to happily complete my purchase. It seemed the pillow ladies did not deign to work the tills, so I had high hopes. However, my second mistake had apparently been to pick up some delicate papery butterfly ornaments while on my unauthorised rampage through household wares.
"Hello. Do you have a bit of tissue paper or anything to wrap these up in?"
"No."
"Nothing? Anything just to protect them a bit?"
"No. What, like wrapping paper? No. Hans, do we have wrapping paper? No."
"Well, could you give me a few little plastic bags and I'll wrap them myself..."
"No."
"No? You have no plastic bags?"
"No."
"You have no paper and no plastic bags, nothing at all in which to put my goods."
"No." Puts the mattress in a plastic bag.
"Like that bag; could I have another one of those?"
"What, a plastic bag?" Half heartedly chucks a bag at me. (I can only assume it was half hearted, what with the nature of a plastic bag blowing about as it lands).
And so I left the shop, grateful that security didn't take my elbow to escort me out.
Customer service - invented in Switzerland.